|
|
|
 |
Seamless, Secure E-mail Communication
|
|
|
|
|
|
|
|
 |
Businesses in the Services sector profit from:
|
|
|
- Faster processing of e-mail messages improves customer service response times
- Optimized e-mail management even in cases when employees are absent
- Secure, legally-compliant e-mail communication
- Legally-compliant archiving makes previous e-mail available on demand
- E-mail volume and usage reports for individual cost centers facilitate tighter cost accounting
|
|
|
Business in the Services sector rely on trustworthy, secure e-mail communication to help maintain long-term customer relationships. Project- and consulting-oriented businesses like business consulting firms, service providers, IT solution providers and technical consulting companies are finding they must learn to cope with more demanding customer requirements and intensified competitive conditions. At the same time, these service providers—as well as internal service organizations—must efficiently and economically manage highly complex projects comprised of staff members who are often distributed around the world.
In recent years, the pressure to manage e-mail as a formal business process has been motivated by costs, customers and increasingly stringent regulatory statutes. Today, the growing volume of e-mail is forcing the issue. An effective e-mail infrastructure for service providers must therefore address the following issues:
|
|
|
E-mail Security: Encryption, electronic signatures, protection against spam, phishing and viruses, and protection of confidential information
E-mail Classification: Categorization of e-mails for archiving/restore, for the assignment of documents to specific projects and as desired for the automatic forwarding of e-mails to designated individuals
E-mail Compliance: Compliance with internal guidelines and external statutes, which in the end require that the content of incoming and outgoing messages, including attachments, is reviewed for compliance before further processing; a flexible and configurable rule-based framework that embodies organization guidelines; prevents espionage
Integration of the e-mail platform with other business applications to enable cross-function business processes and to support the project-specific collection of documents
E-mail Archiving: Tamper- and audit-proof archive/restore of business-relevant e-mails that complies with legal mandates like GDPdU, IFRS, Basel II and the Sarbanes-Oxley Act
Accounting and Billing: Comprehensive reports and statistics—such as spam/virus volume or departmental cost accounting—for improved cost management
|
|
|
iQ.Suite: The All-in-One Solution
|
|
|
For service providers, only one optimal and proven approach is capable of handling all of the important challenges when it comes to e-mail: E-mail Lifecycle Management (ELM)—the secure management of e-mail from the time it enters the enterprise until it is archived. iQ.Suite's collection of tightly-integrated modules creates an all-in-one ELM solution that addresses today's toughest e-mail requirements—from encryption and anti-spam/anti-virus, to e-mail classification and compliance, to e-mail archiving.
With iQ.Suite's scalable and customizable modules, you can implement secure and universal e-mail processes and connect them easily with other applications. iQ.Suite's functions can be centrally administered and individually configured according to corporate guidelines, and its high-performance, failure-proof infrastructure ensures the automated, fast and cost-effective processing of e-mail in any size organization.
|
|
|
Numerous leading service providers are among our worldwide customers:
|
|
|
"GROUP’s solution solved all of our needs. We didn’t have to mix and match products from other vendors or build our own. And, we purchased the four products at a total cost less than the price of one piece of content filtering software offered by other vendors."
George Suda, Apria Healthcare Group
"We looked for a security solution that would not only block harmful viruses and attachments from ever entering our network but would also address the full spectrum of e-mail security issues such as content filtering, encryption, and legal disclaimers. iQ.Suite delivers on all fronts."
Terry Feinour, Bayhealth Medical Center
Additional iQ.Suite customers in the Services sector
|
|
|
We Can Help:
|
|
|
GROUP Technologies and its partners stand ready to assist you with the consultation, installation, configuration, education and support services you need to succeed with your e-mail goals.
Why not let our specialists review your e-mail environment? An e-mail audit lets you analyze and evaluate your level of e-mail security, and also helps you understand the costs of your current e-mail process.
If you'd like to learn more about iQ.Suite and E-mail Lifecycle Management, we invite you to take a live guided tour of our solutions during one of our free Webinars.
|
|
|
|
|
|
|
|
|
