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Optimized and Integrated Processes
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Public authorities profit from:
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- Comprehensive security and confidentiality in official e-mail processes
- Legally-compliant archiving makes previous e-mail available on demand
- Encryption and electronic signatures provide enhanced legal security
- Improved service capability resulting from standardized e-mail processes
- Simplified e-mail management even in cases where staff members are absent
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The European Union has defined the founding principles of "good government:" openness, participation, responsibility, effectiveness and coherence. Modern management practices and communications infrastructures are necessary to achieve these goals. Businesses who want to establish themselves, citizens who communicate with public officials and participants in public interest initiatives all expect trouble-free communication via e-mail.
The public hand has responded, and authorities are re-defining public administration to reflect the e-government concept. As a result, public service functions can now be accelerated, quality improved and costs reduced. Efficient, secure and integrated e-mail communication plays a fundamental role within this effort.
In addition to the pressures created by costs, citizens and government mandates, the growing volume of e-mail is forcing the issue. An effective e-mail infrastructure for public authorities must address the following issues:
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- E-mail Security: Encryption, electronic signatures, protection against spam, phishing and viruses, and protection of confidential information
- E-mail Policy and Compliance: Compliance with internal guidelines and external statutes, which in the end require that the content of incoming and outgoing messages, including attachments, is reviewed for compliance before further processing; a flexible and configurable rule-based framework that embodies organization guidelines
- E-mail Archiving: Tamper- and audit-proof archive/restore of business-relevant e-mails that complies with legal mandates like GDPdU, IFRS, Basel II and the Sarbanes-Oxley Act
- E-mail Classification: Categorization of e-mails for archiving/restore, for the assignment of documents to specific folders and as desired for the automatic forwarding of e-mails to designated individuals
- Disclaimers: The automatic affixation of a disclaimer at the end of every e-mail to provide legal security
- Accounting and Billing: Comprehensive reports and statistics—such as spam/virus volume or departmental cost accounting—for improved cost management
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iQ.Suite: The All-in-One Solution
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For public entities, only one optimal and proven approach is capable of handling all of the important challenges when it comes to e-mail: E-mail Lifecycle Management (ELM)—the secure management of e-mail from the time it enters the enterprise until it is archived. iQ.Suite's collection of tightly-integrated modules creates an all-in-one ELM solution that addresses today's toughest e-mail requirements—from encryption and anti-spam/anti-virus, to e-mail classification and compliance, to e-mail archiving.
With iQ.Suite's scalable and customizable modules, you can implement secure and universal e-mail processes and connect them easily with other applications. iQ.Suite's functions can be centrally administered and individually configured according to corporate guidelines, and its high-performance, failure-proof infrastructure ensures the automated, fast and cost-effective processing of e-mail in any size organization.
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Numerous leading Public Sector authorities are among our customers:
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We Can Help:
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GROUP Technologies and its partners stand ready to assist you with the consultation, installation, configuration, education and support services you need to succeed with your e-mail goals.
Why not let our specialists review your e-mail environment? An e-mail audit lets you analyze and evaluate your level of e-mail security, and also helps you understand the costs of your current e-mail process.
If you'd like to learn more about iQ.Suite and E-mail Lifecycle Management, we invite you to take a live guided tour of our solutions during one of our free Webinars.
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