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Detection and classification of content, and additional content-based e-mail processing
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Rule sets are an integral feature of the iQ.Suite, permitting companies to individualize their business processes based upon internal policies. Using e-mail classification, a company can automatically categorize, forward, or further process e-mail based upon predefined contents or recipient addresses.
The rule sets are implemented in the CORE technology, which is integrated into iQ.Suite. CORE is a statistical method for automatic e-mail verification and classification. As a self- learning filter, CORE can also detect complex content based upon individual criteria.
Using the classification function, incoming e-mail can be forwarded to the appropriate recipient automatically. For example, a customer support request sent to a general e-mail address can be forwarded directly to the employee who is best-suited to address the problem.
This address- and content-based routing guarantees that critical messages go to the right mailbox, and that any actions needed for further processing are initiated immediately.
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